JoAndra Rollins

Part Time Assistant Manager, Calypso St. Barth

​September 2013 – January 2014

 

• ​Responsible for constructing, managing, and engaging customer interactions by way of customer service and clientelling (via post, email, and phone)

• Delegated Division of Responsibility: Visual Merchandising – Executing floor sets and promotional directives, ensure presentation of all displays, fixtures, and all visual areas are reflective of current visual direction 

• Ensured associates are trained on product knowledge, selling skills and customer service, and operations

• Control company assets including key control, loss prevention measures, and company standards of conduct

 

 

Part Time Assistant Manager, Soma Intimates

​June 2012 – March 2013

 

• Responsible for constructing, managing, and engaging customer interactions

• Built great rapport with new and existing clientele and employees

• Enhanced workplace team by way of delegated Division of Leadership roles: Talent and Operations

• Increased revenue by adding a minimum of $50,000 to company in profitable income

 

 

Store Manager, Jimmy Jazz

April 2011 – April 2012

• Effective operational management development of action plans to increase customer retention and yearly revenue

• Strengthened customer relations which steered the $500,000 annual earning store to reaching $1Million in yearly revenue

• Optimized tasks including, freight management, employee scheduling, and maintenance of daily paperwork

• Enhanced team building and coaching tools to optimize the success of our employees in relation to customer service, KPIs (Key Performance Indicators), and overall team work skills